The maximum period in which you can claim a refund is within 28 days of the tickets expiry date.

Tickets can only be refunded at the point of issue. If your ticket was ordered from the website, please visit My Account and select ‘Apply for a Refund of y...

No longer need to travel? Want to cancel your ticket? We can arrange for a refund to be processed back to the card you used to make your purchase. First of...

Advance Single Tickets Advance Single tickets cannot be refunded but they can be changed... Changes are only allowed for a different time/date of trav...

Your Season Tickets can be refunded if you have the following amount of days remaining - Annual - at least 12 weeks remaining One month or more - at leas...

If you forget your Season Ticket you can recover the cost of additional tickets purchased for travel up to twice a year.  You are entitled to the following...

If you've received your tickets in the post, or you've already collected them from the station Please post your tickets back to the address belo...